Louis Armstrong New Orleans International Airport (MSY)

New Orleans Airport ranked best large airport in North America by J.D. Power

Also #1 in Food & Beverage and Retail factor

The Louis Armstrong New Orleans International Airport (MSY) is ranked as the number one large airport in North America for customer satisfaction based on J.D. Power’s 2021 North America Airport Satisfaction Study, which was released on Sept. 22. MSY’s number one ranking represents significant improvement from number 11 in 2020 and number 23 in 2019.

The annual study surveys passengers in six categories (in order of importance): terminal facilities; airport arrival/department; baggage claim; security check; check-in/baggage check; and food, beverage and retail. In the large airport category of 10 to 32.9 million passengers per year, MSY achieved a score of 844 based on a 1,000-point scale.

For more details on the award and additions to the airport, please visit the FlyMSY site here.

The brand new MSY opened in Fall 2019 with a number of enhancements and features geared towards making travel quicker, safer and more enjoyable from arrival to departure. The $1 billion project includes in-line baggage screening, a consolidated security checkpoint to three concourses and 35 gates, a 2,200-car parking garage and more concessions options located down the center of aisle. Also, enjoy live entertainment while you wait for your flight.

The new facility is expected to increase the airport’s economic impact by approximately 20% in the next five years and will support 64,000 jobs and $6.4 billion in local spending.

16 airlines offer flights to 55 non-stop destinations in the United States and seven International destinations (seasonally), including Canada, Jamaica, Honduras, Mexico, Panama, The United Kingdom and Germany.

Airlines:

• Air Canada
• Alaska Airlines
• Allegiant Air
• American Airlines
• Breeze Airways
• British Airways
• Condor
• Copa Airlines
• Delta Airlines
• Frontier Airlines
• JetBlue Airways
• Silver Airways
• Southwest Airlines
• Spirit Airlines
• Sun Country Airlines
• United Airlines
• Vacation Express

Arrival/Departure Information:

The Airport has a real-time Flight Information Display System with up-to-the minute arrival/departure information.

Food & Drink Options

Like all of New Orleans, the airport has a delightful array of food and shopping choices.

• Angelo Brocato's
• Bar Sazerac
• Cafe Du Monde
• Chick-Fil-A
• Chili's
• City Greens
• Cure
• Emeril's Table
• Leah's Kitchen
• Mondo
• MoPho
• Midway Pizza
• Shake Shack
• Smoothie King
• Starbucks
• The Munch Factory
• Ye Olde College Inn

In addition to standard offerings, Eat Fit NOLA has worked with a number of vendors to create healthy dining options for travelers. Click here more information on Eat Fit NOLA and participating vendors.

And that's not all! For a full list of restaurants and vendors, visit HERE. 

Parking:

Parking is better than ever at the new MSY. With over 8,000 spaces and four lots, there is parking to fit the needs of various travelers, including Park Assist, air for ties and electric car charging. 

Short-Term Parking Garage - walk directly from the 4th floor of the garage to the ticketing and check-in area on the third level of the terminal  

First half-hour: FREE

Each additional half-hour: $2

Maximum 24 hours: $22

Long-Term Parking - located across from the arrivals area on the east side of the terminal

First half-hour: $4

Each additional half-hour: $2

Maximum 24 hours: $20 

Smaller Surface Parking - short walking distance from the terminal with lower parking rates 

First half-hour: FREE

Each additional half-hour: $2

Maximum 24 hours: $18

Economy Parking - remotely located at the old airport space with shuttle service to and from the terminal. You can check your bag and get a boarding pass from this space as well.

First half-hour: $4

Each additional half-hour: $2

Maximum 24 hours: $12

Ground Transportation:

• Taxicab
• The Airport Shuttle
• Renting a Car :  take a shuttle from Level 1 of the long-term garage
• Limousine
• RTA Bus (202 Airport Express)
• Ride sharing station for Uber and Lyft

Directions

From downtown New Orleans, take I-10 West and exit at Loyola Drive. Turn left at Loyola Drive and continue straight across Veterans Boulevard onto Terminal Drive, which is the Airport’s dedicated roadway system. From there, follow the signage to access the departures curb, arrivals curb, parking options, etc.

View a quick map of the new directions from the interstate here.

For more information, see here.

Lost and Found

Monday to Friday, 8 a.m. to 4 p.m.
(504) 303-7790

Louis Armstrong New Orleans International Airport is a GBAC STAR™-accredited facility.

Previous MSY Milestones:

• The Louis Armstrong New Orleans International Airport (MSY) set a new record with 12,009,512 total passengers served in 2017.
  • Passenger totals from 2017 follow record-setting years in 2015 and 2016 with 10.6 million and 11.1 million passengers traveling through MSY.
  • Last year was the seventh year of continued passenger growth, with an overall increase of more than 35 percent in total passengers since 2010.