The Louis Armstrong New Orleans International Airport (MSY) received a top industry award for Best Airport in North America (5 to 15 million passengers per year) from the Airports Council International (ACI) World’s 2022 Airport Service Quality (ASQ) program. The ASQ awards highlight the world’s best airports as judged by their customers who are surveyed while they are in the airport. This is the second year in a row that MSY was awarded Best Airport in North America. MSY is one of only three airports in North America to win Best Airport recognition among those serving 5 to 15 million passengers per year.
Also #1 in Food & Beverage and Retail factor
The Louis Armstrong New Orleans International Airport (MSY) is ranked as the number one large airport in North America for customer satisfaction based on J.D. Power’s 2021 North America Airport Satisfaction Study, which was released on Sept. 22. MSY’s number one ranking represents significant improvement from number 11 in 2020 and number 23 in 2019.
The annual study surveys passengers in six categories (in order of importance): terminal facilities; airport arrival/department; baggage claim; security check; check-in/baggage check; and food, beverage and retail. In the large airport category of 10 to 32.9 million passengers per year, MSY achieved a score of 844 based on a 1,000-point scale.
For more details on the award and additions to the airport, please visit the FlyMSY site here.
The brand new MSY opened in Fall 2019 with a number of enhancements and features geared towards making travel quicker, safer and more enjoyable from arrival to departure. The $1 billion project includes in-line baggage screening, a consolidated security checkpoint to three concourses and 35 gates, a 2,200-car parking garage and more concessions options located down the center of aisle. Also, enjoy live entertainment while you wait for your flight.
The new facility is expected to increase the airport’s economic impact by approximately 20% in the next five years and will support 64,000 jobs and $6.4 billion in local spending.
The Airport has a real-time Flight Information Display System with up-to-the minute arrival/departure information.
Like all of New Orleans, the airport has a delightful array of food and shopping choices.
In addition to standard offerings, Eat Fit NOLA has worked with a number of vendors to create healthy dining options for travelers. Click here more information on Eat Fit NOLA and participating vendors.
And that's not all! For a full list of restaurants and vendors, visit HERE.
Parking is better than ever at the new MSY. With over 8,000 spaces and four lots, there is parking to fit the needs of various travelers, including Park Assist, air for ties and electric car charging.
Short-Term Parking Garage - walk directly from the 4th floor of the garage to the ticketing and check-in area on the third level of the terminal
First half-hour: FREE
Each additional half-hour: $2
Maximum 24 hours: $22
Long-Term Parking - located across from the arrivals area on the east side of the terminal
First half-hour: $4
Each additional half-hour: $2
Maximum 24 hours: $20
Smaller Surface Parking - short walking distance from the terminal with lower parking rates
First half-hour: FREE
Each additional half-hour: $2
Maximum 24 hours: $18
Economy Parking - remotely located at the old airport space with shuttle service to and from the terminal. You can check your bag and get a boarding pass from this space as well.
First half-hour: $4
Each additional half-hour: $2
Maximum 24 hours: $12
2023 Update: Please note, as of February 2023, the airport shuttle will no longer be contracting individual rides.
Group coordinators and convention planners can contract with the Airport Shuttle directly to charter the service for their attendees.
From downtown New Orleans, take I-10 West and exit at Loyola Drive. Turn left at Loyola Drive and continue straight across Veterans Boulevard onto Terminal Drive, which is the Airport’s dedicated roadway system. From there, follow the signage to access the departures curb, arrivals curb, parking options, etc.
View a map of the new directions from the interstate here.
Monday to Friday, 8 a.m. to 4 p.m.
(504) 303-7790
The GBAC STAR™ Facility Accreditation Program is the gold standard of prepared facilities. This accreditation means that a facility has: